Wayfynder

Web and Mobile Case Management Software for Social Services

About JFS:

Jewish Family Services is a nonprofit organization serving Central Ohio since 1908, dedicated to helping individuals and families achieve economic self-sufficiency and emotional stability. Through a wide range of services including workforce development, refugee support, financial counseling, and programs for older adults, JFS connects people to the resources, opportunities, and support systems they need to build stable, independent lives.

The Request

Jewish Family Services (JFS) first approached our team as the COVID-19 pandemic began limiting in-person interactions and disrupting traditional support channels. Their organization works with individuals and families facing complex socioeconomic barriers, many of whom rely on direct, face-to-face engagement to access the tools, time, and information needed to improve their situations. As these constraints of the pandemic intensified, their need for a more flexible and accessible approach to service delivery became increasingly urgent.

JFS needed a way to extend their reach beyond physical interactions and better connect with clients wherever they were. Their goal was to establish a more accessible and scalable system that would enable case managers to provide guidance, share resources, and maintain consistent communication without requiring in-person meetings.

The Solution

Our solution was Wayfynder, a web and mobile case management platform designed specifically to address that need. Our team developed a hybrid application available on iOS and Android that gives clients direct access to their case managers, curated resources, and structured tasks designed to support progress toward stability. In parallel, we built a tablet-optimized web portal for case managers, enabling them to efficiently manage cases, track client progress, and provide remote support.

As the platform evolved, our team continued to work closely with JFS to expand its capabilities and integration points. This included integrating Wayfynder with CaseWorthy through a custom API, enabling seamless data exchange between systems. The integration ensures that case data remains consistent, centralized, and actionable across both platforms.

We also architected Wayfynder to operate beyond a single organization. The platform now supports multiple service providers, allowing external organizations to create their own branded environments, configure custom forms, and deliver tailored resources to their communities. This multi-tenant structure extends the platform into a broader ecosystem for social service delivery.

The result is a flexible, modern system that enables organizations like JFS to serve more people with greater efficiency. By improving access to information, strengthening communication, and streamlining case management workflows, Wayfynder helps ensure individuals in need can more easily connect with and receive the support required to move forward.

Services Provided

  • Product Design
  • MVP Development
  • API Design & Development
  • Backend Development
  • Data Modeling & Management
  • System Integration
  • Process & Workflow Consulting
  • Project Management
  • Maintenance & Support
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